Adoption ensures the system is not only launched but actively used and trusted over time. Without adoption, even the strongest foundations and patterns will fail to deliver impact. This strategy focuses on supporting teams through clear entry points, onboarding, updates, and ongoing reinforcement so the system becomes part of everyday work.
Use this from the moment your system is introduced, and return to it throughout the system's lifecycle to sustain momentum, confidence, and trust.
How to
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Support teams
Run Office Hours so people can ask questions, get guidance, and build confidence using the system.
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Provide clear entry points, onboarding and support
Use Using the System as the central orientation point, then route people to Interactive Designer Onboarding and Developer Onboarding so new teams get the right depth of guidance based on how they work.
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Keep people informed
Maintain a predictable cadence of System Updates so users know what has changed, what is coming, and where wins are being made.
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Guide migrations
Create Migration Guides to give teams clear, side-by-side references for moving from old tokens and patterns to new ones.
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Check adoption health
Run System Health Checks or Journey Mapping sessions to understand how well the system is being used and where improvements are needed.
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Nominate and support champions
Use the System Champions and Advocates tactic to build a network of trusted people who help spread adoption across teams.