Office Hours are regular drop-in sessions where people can ask questions, get help, or share issues with the system. They make the system team approachable and create a feedback loop between users and maintainers. They're most useful once adoption starts to grow and teams need lightweight ways to stay aligned.
How to
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Choose the format Decide if sessions should be open drop-ins or scheduled by request. Smaller orgs might manage with ad-hoc, larger ones often benefit from recurring slots.
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Promote consistently Keep them visible and predictable with a recurring invite or reminders in broader design team channels.
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Host and support Listen actively, document questions, and capture blockers. Where possible, bring quick answers or connect people to the right resources.
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Follow up Share meeting notes, FAQs, or decisions so teams feel supported and issues don't resurface.