Success Metrics define what good looks like for your system and give you evidence to prove value over time. Use this after setup or during refreshes to keep leadership aligned and your team focused. Pair with System Health Checks to validate whether the metrics match day-to-day reality.
How to
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Agree goals
Run a workshop like System Vision or Risk Forecasting to align on what matters most. Capture goals such as speed, consistency, or quality.
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Pick measures
Choose a few indicators like adoption, contribution count, or time saved.
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Collect data
Use audits, analytics, or surveys across different platforms to gather evidence.
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Plot results
Visualise outcomes on a radar chart across platforms to reveal strengths and gaps.
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Validate with health checks
Cross-check metrics with System Health Checks to see if numbers reflect lived experience.
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Review regularly
Share findings with the team and adjust goals as the system evolves.