Clarify who does what in your system using a RACI model. Use this after defining governance to make responsibilities more concrete. A system RACI ensures it's clear who is responsible for doing the work, accountable for outcomes, consulted for input, and informed of changes. This reduces bottlenecks, avoids duplication, and helps contributions flow smoothly.
How to
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Identify roles
List system-related roles, such as design, dev, content, QA, and leadership. Use Influence Mapping to ensure the right voices are included.
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List key activities
Capture system tasks like token updates, component reviews, releases, and documentation.
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Assign RACI values
Mark who is Responsible, Accountable, Consulted, and Informed for each task.
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Check alignment
Review assignments with your team and stakeholders. Adjust to match your chosen Governance Model.
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Publish and revisit
Document the RACI and share it. Revisit when scaling or if roles shift.